DURATION OF MOVE - Please note that all online time estimates are general guidelines based on prior experience. Since every move is different, we cannot guarantee fixed durations. Factors such as stair use, elevator wait times, distance from your home to the truck, traffic conditions, and more may affect how long your move takes.
SERVICE REQUIREMENTS - There is a minimum time requirement for booking moves. Typically, local moves require at least three hours. During peak periods like Saturday mornings or in outlying areas, a four-hour minimum applies.
DRIVING TIME CHARGES - In accordance with the California Public Utilities Commission (CPUC), we are required to charge double the time it takes to drive between the pick-up and delivery locations. For full legal reference, see Item 36 on page 9 of the Maximum Rate Tariff on the CPUC website. More information can also be found on our website.
ACCEPTABLE PAYMENTS - We accept payments via cash and credit/debit cards. Checks of any kind are not accepted. Charges continue on an hourly basis until full payment is made. A client or authorized representative must be available throughout the move and for final inspection. If paying by card, the cardholder must be present with a valid government-issued photo ID to sign the receipt.
APPLIANCE HANDLING - We can assist with disconnecting and reconnecting common household appliances. However, we are not responsible for plumbing or gas connections. Customers must ensure proper reconnection of appliances. We do not accept liability for internal malfunctions where no external damage is observed during the move.
PACKING OPTIONS - Our movers can pack your items if needed. We offer complimentary plastic wrap and tape. Additional supplies such as boxes, bubble wrap, and packing paper are available for purchase.
PARKING MANAGEMENT - It is the customer’s responsibility to secure appropriate parking. Any parking violations or fines due to lack of permits or space will be billed to the customer.
PROPERTY PROTECTION - Heavy or oversized items may be difficult to maneuver in tight spaces, increasing the risk of damage to floors or walls. If you instruct us to proceed under these conditions, we are not liable for any resulting damage.
PLANT TRANSPORTATION - We move plants with care, but due to their fragile nature, we cannot guarantee they will arrive in perfect condition. Larger plants in heavy pots may also incur a heavy item handling fee.
ADDITIONAL FEES - Charges may apply for special handling or additional services such as packing materials (excluding tape and plastic wrap), pianos, safes, temporary storage, tolls, or other unique moving situations.
WALL FIXTURES - Our crew can safely remove mounted TVs, mirrors, and art from walls, but we do not reinstall these items at the new location. For reinstallation, we recommend hiring a professional handyman or technician.
FLAT SCREEN TVs - We will test your flat screen TVs before and after the move when possible to confirm they remain in working condition. Please allow us time for these checks.
CPUC INFORMATION - By choosing to work with us, you agree to review the Important Information for Persons Moving Household Goods provided by the CPUC. This document outlines your consumer rights and what to expect from the moving process.
